Savage and Son, Inc. (Savage and Son) operates https://www.savageandson.com (the “Site”) and provides plumbing services to our customers. This Privacy Policy explains how we collect, use, and protect your personal information, including information collected through our website contact and booking forms and through SMS text messaging.
1. Information We Collect
When you use our contact or booking form, call us, or communicate with us, we may collect:
- Name
- Phone number
- Email address
- Service address
- Details about the service you’re requesting
- Any other information you voluntarily provide
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage service appointments
- Communicate with you about your service request, including by phone, email, or SMS text message
- Send appointment reminders, technician arrival updates, and service follow-ups
- Respond to inquiries and provide customer support
- Improve our services and website
- Comply with legal obligations
3. Text Messaging Program
By providing your mobile phone number through our website, verbally to our staff, or otherwise providing consent, you agree to receive text messages from Savage and Son related to your service appointments (e.g., confirmations, reminders, technician on-the-way alerts, and follow-ups).
- Message frequency varies
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us.
- You can reply HELP at any time for assistance, or contact us directly at +1 (775) 828-4193 or service@savageandson.com.
- We do not share or sell mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver the SMS service (e.g., our SMS platform provider) or as required by law.
4. Carriers
Carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., scheduling software, SMS/communications platforms such as ServiceTitan)
- Legal or regulatory authorities, if required by law
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
7. Your Choices
- SMS: Reply STOP to opt out at any time, or contact us at service@savageandson.com / +1 (775) 828-4193.
- Email: You may unsubscribe from marketing emails using the link provided in those emails.
- Data requests: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”
9. Contact Us
If you have questions, please contact us:
Savage and Son, Inc.
3101 Yori Avenue
Reno, NV 89502
+1 (775) 828-4193
